“This month’s expat survival looks at how to read your
electricity bill and what are the payment methods available. Electricity
is provided to both residential and business customers by Tenaga
Nasional Berhad(TNB). TNB is the
largest electricity utility in Malaysia and serving over six
million customers throughout the Peninsular Malaysia and Sabah.
Understanding
your TNB's bill:
Brief
translation:
Bahasa
Malaysia |
English |
Amaun |
Amount |
Amaun
Elecktrik |
Electricity
Amount |
Anggaran
Pelarasan |
Average
Estimates |
Bayaran
Akhir |
Last
Payment |
Bayaran
Dimasuk Setakat |
Payment
As At |
Bil
Semasa |
Current
Bill |
Bil
Akhir |
Last
Bill |
Cagaran |
Deposit |
Caj |
Charge |
Dahulu |
Previous |
Jenis
Bacaan |
Type
of Reading |
Jum.
Perlu Dibayar |
Total
to be Paid |
Kadar |
Rate |
Kegunaan |
Usage |
Keterangan |
Explanation |
Kod |
Code |
Lain-Lain
Caj |
Other
Charges |
Pelbagai |
Others |
Semasa |
Current |
Tarif |
Tariff |
Tarikh |
Date |
Tambahan
Cagaran |
Additional
Deposit |
Tunggakan |
Outstanding |
Unit |
Unit |
|
|
Details of the
Bill:
Every electricity bill contains important information. The most
important details that need to be taken into account are as
follows:-
- Station Number
- Customer's Account Number
- Last Date of Bill Settlement
- Bill Codes (please refer to the reverse side of the bill)
- Reading (current/previous month)
-Total Amount to be Settled
Estimated Bill:
An estimated bill will be issued when no reading of the meter
can be made by the Meter Reader. The estimated meter reading for
a domestic customer will be done only for three (3) consecutive
months. After that, a notice will be sent to the customer
concerned for the meter to be read.
Calculation of Estimated Bill:
The estimated bill is based on the previous 6 month average
consumption. It is the customer's responsibility to ensure that
the bill is adjusted. To have the bill adjusted, the customer
should contact the local Kedai Tenaga so that a special meter
reading can be arranged for an immediate adjustment of the bill
done.
Self-Meter Reading
If however, you are a domestic consumer on tariff A and have
problems leaving the gate open for monthly electricity meter
readings, you can read your own meter . All you have to do is to
get a 'self meter reading card' from any Kedai Tenaga, fill it
up with the meter reading along with the other details required,
post it and TNB will send you a bill by post.
This can be done for 3 months consecutively. On the 4th month,
TNB will read the meter on a date to be agreed upon by both
parties.
Notes:
- TNB's
bill must be paid within 15 days (refer to 16 above)
Payment
Methods:
- Cash, Cheque, Bank's autodebit service or ATMs
(Cross cheque and make payable to Tenaga Nasional Berhad)
- Other Internet Online payment services provided by
Malaysian banks
Payment
Centers:
- Kedai Tenaga, Post Office, Kedai Telekom
TNB's new Call Management Center
- for power outage reporting or complaints
Tel: 15454 (Yes, 5 digits
only from TM's fixed line and not mobile phone)
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