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 Expat Survival Guide Malaysia

What to do when you meet with a
traffic accident


  • Be calm and do not panic.

  • If there are injuries to any persons, call 999 for assistance.

  • If there are no injuries, move your vehicle to a safe area away from traffic, where possible.

  • Note the names and addresses of the other driver(s) involved.


  • Note the model and vehicle registration number of the vehicle(s) involved.

  • Note names and addresses of witnesses, if any.

  • Sketch a simple diagram of the accident scene and the position of each vehicle right before and after the accident (Photos of the accident scene, if available, can be very helpful).

  • Exchange information on the names of your respective insurance companies/takaful operators.

  • Do not discuss on whose fault it was. This may complicate handling of your claims.

  • If your vehicle needs to be towed, ensure that the vehicle will be sent to the correct workshop. Call your insurance company/takaful operator or its accident hotline number for the appropriate workshop.

  • Report the accident to the police promptly.

  • Inform your insurance company/takaful operator promptly even if you do not intend to make a claim. The third party involved in the accident may make a claim against your insurance company/takaful operator which would cause you to lose your NCD.

  • Complete the claims form in full and include any additional relevant information. If in doubt, ask your insurance company/takaful operator for advice.

For latest statistic on Road Accidents in Malaysia, visit http://www.panducermat.org.my/en/index.php

Other Expat Survival Articles:
- TMpoint - TM's one stop centre for fixed line phone, mobile & broadband
- Learn simple Bahasa Malaysia (common phrases)

How to prevent your vehicle from being stolen

- How to get a driving license in Malaysia

- What to do when you meet with a traffic accident
- Online Internet Banking in Malaysia
- Expatriate related insurance coverage
- Apply for a credit card in Malaysia


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